You answered every one of them. Your Deltona number (386) 477-0396 took 30 calls in all.
Every seller who called
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1
Carole Burnette
You answered
Mon Sep 289:44 pm3 min 22 sec
The customer inquires about a junk car removal service, asking whether the company accepts non-functional vehicles, their service area, and pickup procedures. The agent confirms they service Volusia County, offer free pickup with included towing, and will pay for some vehicles depending on their condition.
Recipient
This call is being recorded for quality assurance.
Caller
Hi. Do you all take any kind of junk car whether it runs or not?
Recipient
Yeah, we do.
Caller
And where are you located?
Recipient
We actually service three counties or a lot of counties. We just. We've serviced Volusia, Lake County, Orange County, Seminole.
Caller
Yeah, well, this is in Volusia. So do you come and just pick them up?
Recipient
We're in Volusia. We're from Volusia.
Caller
Oh.
Recipient
Yeah, we're actually in Deltona. Perfect.
Caller
That's where this is. So you just come and pick. Do you just come and pick them up?
Recipient
Yeah, we come pick them up. The towing is included, and some of the cars, we actually. Some. Sometimes we pay for them.
Caller
Well, that sounds good. I've got tenants that have six cars that they want to get rid of. Two of them are only shells is what they call them. But the other ones are just older Hondas, I think.
Recipient
Other honors. Okay.
Caller
And they were looking. Let me get your number here.
Recipient
Okay.
Caller
They were looking for someone. They'll just give them free if somebody will come pick them up.
Recipient
Yeah. Yeah. Depending on the car. And so we come and pick them up for free. We don't charge us any toy.
Caller
Alrighty. And what is your name?
Recipient
Yeah, my name is Alan.
Caller
A l l a n.
Recipient
Yes.
Caller
Okay. And you're in deltona, whereabout?
Recipient
We're in the. Well, actually, our company is not based in Deltona, but I'm in Deltona. Like, I live in the. I'm a Deltona resident. And our actually yard is in Osteen on Maytown Road, like on the way to 95.
Caller
Yeah.
Recipient
That's where our yard is. But I'm a Deltona resident, so that's why I say we're from Deltona, because I'm from here. So.
Caller
I will be. Darn. Has anybody called you recently about picking car? I mean, this. This place used to be in Del Osteen and it was annexed into Deltona. It's not 10 minutes from where you are.
Recipient
Yeah, that's fine. It's no big deal.
Caller
Yes, it'd be very easy. Do you ever. What do you do with them if they're just.
Recipient
We scrap them. We recycle them.
Caller
Oh, okay, so it's like scrap metal.
Recipient
Yeah, yeah. It's like scrap metal. Yeah, we just crush them. We recycle them.
Caller
Oh, okay.
Recipient
Cars.
Caller
So any vehicle is worth something to you then. Right.
Recipient
Yeah. Depending on the vehicle, like I said. Yeah. Like, if it has the motor and the truck, like, if the cars are complete, then, yeah, it's probably, you know, worth something, depending on the car. There's cars that are not worth much. There's cars that are worth something. You know, it all depends on the car.
Caller
But one way or the other.
Recipient
One way or the other. We take it. We take it. Yeah. Come on.
Caller
Okay, that's wonderful. Well, let me get with them and give them this news.
Recipient
Okay.
Caller
Thank you so much.
Recipient
Thank you so much, ma'. Am. Have a good day.
Caller
You too. Bye. Bye.
Recipient
Bye. Bye.
2
(407) 669-2865
You answered
Wed Sep 307:34 pm1 min 40 sec
The caller inquires about selling their sister's Lincoln Navigator vehicle, seeking to know how much the company can offer for it. The agent requests the year and model information to provide a valuation estimate, and arranges for the caller to provide these details by calling back within a few minutes.
Recipient
This call is being recorded for quality Assurance.
Caller
Buenas tardes, Vamos. Mi hermana tiene un carro en la casa, quiere que se lo lleven. No sé cuánto ustedes pueden dar por este carro.
Recipient
¿cuál es el año modelo? Yo nomás necesito saber el modelo, si es un lincoln town car o un lincoln continento o un lincoln navigator, un lincoln, un carro suv pico, es un suv.
Caller
Pero yo creo que. El motor funciona perfecto. Él tiene navegator, tiene los asientos térmicos, todo le funciona lo que está maltratado por fuera. Mucho tiempo para hoy. Aquí estábamos aquí en la Saxon, por la Saxon, aquí en Del.
Recipient
Si me puede ver igual el año, yo te puedo decir más o menos cuánto dan por eso y el modelo.
Caller
¿ok, yo te puedo llamar? Sí, yo te puedo llamar en dos, tres minutos.
Recipient
Si está bien, no hay problema.
3
(386) 490-6143
You answered
Wed Sep 307:42 pm2 min 6 sec
The customer calls seeking to sell a Lincoln vehicle and needs to provide documentation. The agent collects information about the car's model and requests a photo to identify the specific Lincoln type before determining its value.
Recipient
This call is being recorded for quality assurance.
Caller
Mi amor, yo estoy llamando porque este número yo lo busqué y me lo acabo de mandar mi hermano, yo necesito sacar una.
Recipient
Ah sí.
Caller
Yo acabo, yo necesito sacar una guagua de mi casa, mi vida.
Recipient
¿qué modelo es Un Lincoln pero.
Caller
Un Lincoln, mi vida es un Lincoln.
Recipient
Pero es un carro, un SUV.
Caller
Si es un carro, el carro, eso lo bajito de los largos.
Recipient
El carro, la cosa debe ser un Lincoln Sound.
Caller
Algo Yo no sé de marca de carro en mi vida.
Recipient
Ok, OK y tienen, tiene título por si acaso?
Caller
Sí tengo el título ahí que lo tiene mi mamá que lo voy a pasar a recoger ahora saliendo del trabajo Y la llave del carro que la tengo también ahí en la casa La llave si la tengo en la casa.
Recipient
¿ok, OK tú por casualidad tiene una foto del carro?
Caller
Tendría que buscarlo aquí en mi teléfono.
Recipient
Si tiene uno, mándame, mándame la foto para ver si es un town car o es un continente porque hay dos Lincoln que son un poquito similar pero son diferentes Entonces tengo que mandarle la foto al muchacho de rastro Entonces me dice cuánto pagan.
Caller
Ok, déjame buscar la foto, te la mando por aquí mismo, por este mismo teléfono.
Recipient
Si está llamando a 1954, sí, a ese número.
Caller
No, estoy llamando un 386.
Recipient
Si no, OK, no, yo te voy a mandar un texto ahora de un 954.
Caller
Ok.
Recipient
Ok, gracias.
Caller
No de nada en mi vida te lo mando este número que me vas a mandar.
Recipient
Sí, ahora mismo te voy a mandar un texto, no cualquier, te voy a mandar el texto.
Caller
Con el número OK mi vida, me favor si pudiera. Dale mi vida, gracias a ti.
Recipient
Gracias OK, OK.
4
(407) 669-2865
You answered
Wed Sep 307:45 pm1 min 32 sec
The caller is inquiring about vehicle information, specifically trying to identify the model of a 2011 Lincoln from the title document. The agent attempts to clarify the vehicle type by explaining that "UT" (utility) refers to a utility truck similar to an SUV, and requests a photo to better identify the specific model.
Recipient
This call is being recorded for quality assurance. Sí, ahora mismo hablé con ella, me llamó.
Caller
Ah, te llamo también mi hermana.
Recipient
Sí, sí, ya me va a mandar una foto y eso de carro y yo le voy a decir, le tengo que mandar una foto al tipo de rastro.
Caller
Yo tengo una foto del título aquí para que lo siguiente.
Recipient
Ah, sí, no, bueno, estamos, estamos viendo el carro a ver cuál modelo es, porque ya no sabe. Entonces hay todo similar carro, pero son diferentes.
Caller
En el título me dice año 2011 Lincoln y Body dice Ute.
Recipient
Ut. Si, eso es utility, pero no te dice eso, no te dice el modelo. UT es utility truck, es como un SUV, pero, pero si ella tiene una foto, ya me la va a mandar ahora. Dice yo lo llamo para atrás ahora. See okay.
5
(386) 837-2914
You answered
Thu Oct 19:15 pm4 min 13 sec
The customer called on behalf of his brother-in-law to sell a damaged 2013 Nissan Sentra from an accident. The agent offered $375 for the vehicle after negotiation, contingent on pickup in the morning, and the customer agreed to confirm with his brother-in-law.
Caller
Discount.
Recipient
This call is being recorded for quality assurance. I'm going to help you.
Caller
Hey, brother. You guys pick up Total cars?
Recipient
Yeah.
Caller
Okay. I just had my brother in law get into a car accident this morning. It's a 2013 Nissan Sentra. It has front end, front end damage, radiators busted, but it is running driving. I wouldn't drive it for too long, but. And airbags deployed. So.
Recipient
And where is it located? What towing company is.
Caller
It's. It's in the Berry right now?
Recipient
In the Berry?
Caller
Yep.
Recipient
The very CNS toy? Or is it a house?
Caller
It's. I think it's in a gas station lot at the moment.
Recipient
Oh, oh, okay, man. I don't have a tow truck available to pick it up today. If it needs to be picked up today.
Caller
Kind of. If it's doable, it'll work with you. But he just wants to know a rough price. If we can keep it there overnight, you guys can pick it up in the morning. That would work for him. He just wants to know how much he can get out of it from y'. All.
Recipient
I mean, roughly. That car doesn't pay well because it's small. Let me see. We just picked one up at 2017.
Caller
I just had. I just had a gentleman from Orlando junk cars for cash. He said that he's not available till next week because I guess he's a single party person. And he was offering 450 to 500 for it. And.
Recipient
Gotcha.
Caller
My brother thinks that that's perfect. So if you guys are anywhere near that, we can make something happen.
Recipient
Yeah, no.
Caller
Yeah.
Recipient
We're nowhere near that, man. We're like at 300 around there. Those people that offer you that like, tell you, oh, next week and all that, they're. They're like. They're pretty bullshit, man. I know, I know. That company is. He's not alone. That's a big company. We buy junk cars. A big company.
Caller
Yeah. So.
Recipient
But they lie, you know, they tell you 500, but we could do it in two weeks, you know, I mean, in two weeks, the price can change in two weeks, you know, the price can change tomorrow. So I don't know how they can tell you that that's a lie, you know, but.
Caller
I mean, could you. Could you guys do about four for it?
Recipient
Not for that one, man.
Caller
Is. It's got. It's got perfect interior. I know you guys could sell the interior out of it.
Recipient
Yeah, I'm gonna be honest, man. I send you pictures of the 2018 we just picked up today. Running and driving, perfect condition. No airbag deployed, only the fenders damage for 400 bucks. 2018.
Caller
That's a. That's about what this one is. I mean, it's. It's pretty low. I think I had like 98,000 on it.
Recipient
Yeah. No, but these cars, they suffer bad, bad technician problems. You know.
Caller
You guys don't part them out. You just take the good crap off of them and junk them.
Recipient
The thing is that that car doesn't have a lot of good part out, you know, parts, you know, people buy them aftermarket, you know, like if there's anything body people buy.
Caller
Okay.
Recipient
Yeah, the best I probably could do is like 350, man. You know, we literally scrap the car. We don't sell it with all. We don't sell you, you know, to tell you the truth.
Caller
You think you can meet in the middle with them and do 375?
Recipient
Does it have aluminum wheels, like the rims?
Caller
I think so. I think so.
Recipient
You think so can you? If you're sure, then, yeah, I could do. We could meet you at 375. But.
Caller
I have a picture of it. Let me check.
Recipient
You know what? It doesn't matter, man. I'll meet you at 375. Not to, you know, to try to work with you guys, because.
Caller
It has aluminum wheels.
Recipient
Yeah, all right, I'll meet you at 375. But we. In the morning, tomorrow. That'll work.
Caller
All right, let me give him a call and see what I can do.
Recipient
Okay, let me know. Thank you.
Caller
I'll give you a call back. Thank you.
Recipient
All right, thank you. Bye.
6
Vivian Padua
You answered
Mon Oct 56:26 pm1 min 57 sec
The customer called to inquire about junking an 1984 Ford F150 pickup truck that is not running and has its motor taken apart. The agent explained that the company does not purchase vehicles in that condition but can remove the motor for free, and suggested the customer sell it for parts online instead.
Recipient
This call is being recorded for quality assurance.
Caller
Yes. How you doing? Hey. I got a old pickup that I want to junk.
Recipient
We'll see. You're making models.
Caller
At the 84F150. I don't have a title for it.
Recipient
You don't have a title because. Do you have the keys?
Caller
I got keys.
Recipient
You got keys? Okay. The car is under your name or somebody else.
Caller
I got somebody else. They were supposed to send me the title for it and everything. And. And they actually delivered the truck to me. And I never got an answer from the guy for the title.
Recipient
Gotcha.
Caller
But the. The truck, it's not. It's not running. You know, it was taken apart like the motor. But ironically, everything is here in between the inside and the bed of the truck. Transmission, even the AC system.
Recipient
When the. When the motor is taken apart and stuff like that, we don't buy them. The only thing we do is we remove them, like, for free. We don't charge anything. Yeah, we don't buy it like that.
Caller
Now.
Recipient
No.
Caller
I was trying to get something for you.
Recipient
Yeah.
Caller
I mean, it's a good truck for parts. I mean, whoever who's trying to restore one, I mean, saying, you know.
Recipient
Yeah, that's probably best. You try to maybe, like, put it on, like, Marketplace or something like that, you know?
Caller
Yeah, it's got all the other glasses there. Interior, dashboard. The dashboard is not even cracked.
Recipient
Yeah, that sounds like that. You could probably sell it online for parts.
Caller
Right.
Recipient
Yeah.
Caller
Yeah. I'll get that chart. Thank you.
Recipient
All right.
7
Daphne Fisher
You answeredPickup booked
Wed Oct 72:44 pm1 min 37 sec
The customer called to sell their broken-down 2004 Cadillac SRX currently at a muffler shop. The agent agreed to pick it up tomorrow, offered $300 for the vehicle, and requested the customer text the location details.
Recipient
This call is being recorded for quality assurance.
Caller
Yeah, hi. I have an old 2004 Cadillac, an SRX that's at. Where is it at? It's at the muffler shop. New you. I think I'll find out. But anyway, it's not worth repairing and I'd like. I'd like to just trash it. Would you like to take it?
Recipient
Yeah, yeah. We take it. The only thing is. And we pick it up tomorrow because today the weather is really, really bad.
Caller
Well, how much would you give me for it?
Recipient
You have the tit.
Caller
Yes.
Recipient
Yes. And what, what city is it located? Because we have different locations.
Caller
Delta. It's loaded. I think it's in. It might be in Deltona or Deland.
Recipient
Ok.
Caller
I'm not sure which one. When I spoke to him, it was put there. I had given it to a friend to use and it's broken down and it's too expensive to repair, so I just need to sell it, you know, as whatever.
Recipient
On that one we paid 300.
Caller
That's all right. Go get it. I'll call you back with the address.
Recipient
Okay, I'm going to send you a text and just text me the name of the place or the address and then we'll come by tomorrow.
Caller
All right, we'll do. Thanks a lot.
Recipient
All right? Thank you.
Caller
Okay, bye. Bye.
8
Lucy Collantes
You answered
Sat Oct 107:27 pm1 min 39 sec
The customer called to inquire about selling a 2013 Jeep Patriot that he purchased for his daughter but no longer wants due to engine problems. The agent responded that the company purchases vehicles for recycling and offered $300.
Recipient
This call is being recorded for quality assurance.
Caller
Hello, buenas tardes, disculpe la molestia, mire, yo tengo aquí en mi driveway una camioneta que le compré a mi hija, una jeep del año 2013, una jeep patrio, pero resulta que ya no la quiere porque el carro, el motor, no sé qué cosa tiene aquí, la tiene botada aquí en el driveway, no tiene choques, el interior está impecable, quiero saber si tienen ustedes. Claro, tengo el título abierto.
Recipient
Ok.
Caller
O sea, compré esa camioneta hace cosas de tres semanas, pero resulta usándola se plantó y total ya no queremos nada con la camioneta. Quisiera saber cuánto me podrían pagar, a ver si conviene o no conviene, si no.
Recipient
Nosotros lo compramos, pero como para reciclarlo. Esa Jeep, nosotros pagamos como 300 dólares.
Caller
Ah, no, nada que ver, nada que ver, no, muy poco.
Recipient
Ok, gracias.
Caller
Yo pagué, mire. OK, gracias, muy amable, hasta luego.
9
Tramel Terell
You answered
Sun Oct 113:57 pm48 sec
The customer called to request a quote for a 2001 Honda Accord. The agent asked clarifying questions about the vehicle and provided a quote of $300 with included towing and pickup service.
Recipient
This call is being recorded for quality assurance. Good morning. Junk cars.
Caller
Hey, good morning. How's it going? Hey, I was just trying to get a quick quote for 2001 Honda Accord.
Recipient
2001 Honda Accord. Is it a two door or four door?
Caller
Four door.
Recipient
Four door. Let me see. Four door board on that one. We paid $300 and the towing is included. We come and pick it up.
Caller
Okay. I appreciate you.
Recipient
All right. You're welcome.
Caller
Thank you.
10
Donnie Belanger
You answered
Tue Oct 139:06 pm3 min 33 sec
The customer called to inquire about selling a 2012 Ford Escape with a water leak from the sunroof. The agent gathered details about the vehicle's location and condition, explained that the company pays up to $500 in cash, and instructed the caller to send the title to his sister so the company can inspect the car before payment.
Recipient
This call is being recorded for quality assurance. Some cars, I can help you.
Caller
Hey, what do you guys pay for a car?
Recipient
Once a year make a model.
Caller
2012 Ford Escape.
Recipient
For the skate. You have the title by any chance?
Caller
I do.
Recipient
And where's the car located? What city?
Caller
Winter springs, florida.
Recipient
Winter. Spring. Let me see. Winter Springs. Winter Springs is by like the 417, right?
Caller
By 417.
Recipient
Like. Well, like Lake Jessup around there. That's wooden springs.
Caller
Yeah, winter springs.
Recipient
Are you. Let me see. Let me see on the map real quick. But yeah. So do you know what's wrong with the car?
Caller
There's a water leak. I know that much. Apparently.
Recipient
Yeah.
Caller
I just found out. Other than that the car runs and drives.
Recipient
Yeah, this. Those cars have a. Like a heater hose or it's made of, like, it's plastic. I don't know why they do. They did that, but. So, like, they overheat a lot for this car. 2012 Escape, it says we paid 300 on that one.
Caller
No, no, no, no. Like. Like a leak. Like on the roof. Like the sun.
Recipient
On the roof, like. Like from the sunroof.
Caller
Yeah, like the weather strippings, I guess. Messed up or some are dry rotted or some shit. I'm out of town and I just found out that it was leaking some water and I'm like. Well, let me call me call around, see what I can get for it.
Recipient
So it's. So it's just leaking water inside. Like, it's not like photo full of mold or anything like that.
Caller
What was that?
Recipient
It's a multi. Is the interior like it has mold and stuff or. No.
Caller
Not that I'm aware of now.
Recipient
Not there. Well, okay.
Caller
No.
Recipient
So if you said it runs in drive, nothing's wrong with it. Just leaking the water.
Caller
Yeah, yeah, just leaving. Water.
Recipient
If it runs in drive. On. The most that we pay for cars is 500.
Caller
It's 500.
Recipient
Yeah.
Caller
Okay.
Recipient
That's like our top dollar.
Caller
Now that. Is that cash in hand or is that a check?
Recipient
We pick only cash. We don't pay with a check.
Caller
Okay.
Recipient
Yeah, cash only or zelle or cash app, if you prefer those two methods. But other than that, we pay check. I mean, cash. We don't pay no checks.
Caller
Okay.
Recipient
Yeah.
Caller
Let me find out because I have the title with me. I'm out of town. I can send the title to my little sister.
Recipient
Yeah, yeah. You can send it to her. You can send it to me if you want. I mean, I'm in Deltona.
Caller
I mean, I can send it to her that when you guys come look at it. You know, as long as you guys are good with it, you know that.
Recipient
Yeah, yeah, that'll be probably the best. You send it to her. As soon as she gets the title, you give us a call, or she gives us a call. We'll come check out the car. And if everything more or less checks out, we. We pay her. Or we could send you the money however you want.
Caller
I appreciate it. Let me get back to you guys on that.
Recipient
Okay, thank you, sir.
Caller
Yep.
Recipient
Bye.
11
(407) 620-1314
You answered
Thu Oct 154:10 pm1 min 44 sec
The customer inquired about the payout value for a 2001 Isuzu Rodeo, mentioning his son received a quote of $450. The agent explained that quotes often change upon inspection and offered $300 for the vehicle.
Recipient
This call is being recorded for quality assurance. Good afternoon, john. Cars.
Caller
Yes, hi. I was wondering what your payout is for an 01 Isuzu rodeo. Four door, six cylinder.
Recipient
Four door, six, seven, nine. Where's the car located? What city?
Caller
It's in deltona.
Recipient
How much are you trying to get for it?
Caller
My son got a quote for 450, and I'm just trying to see if that is, like. I'm trying to, like, make phone calls just to see that he's getting the most he can because he has to turn around and buy another car.
Recipient
Yeah, I'm gonna be honest. A quote is exactly what you're saying is a quote. You know, they can get there and tell you a different story. 99%. That's usually what happens. They'll tell you 450 when they get there. They tell you the catalytic converter is empty. Or a story, you know, whatever they could find. They're gonna throw it at you straight out. 300. Car.
Caller
I'm sorry. You cut out. Can you say that again?
Recipient
On this car we pay $100. 300.
Caller
You pay how much? Okay, I'm sorry. The phone just kept cutting out. Okay. All right.
Recipient
Yeah, it's 300. Sorry. Yeah.
Caller
It's okay. It's okay. The phone just kept cutting out. All right, well, thank you very much. I appreciate it. All right, bye. Bye.
Recipient
Thank you. Bye. Bye.
12
V Prestwood
You answered
Thu Oct 159:32 pm1 min 52 sec
The customer called to inquire about selling a non-running 2015 Honda Sonata with a bad motor. The agent asked clarifying questions about the vehicle and informed the customer that the company pays up to $500 with a title or $300 without one, and offers free pickup.
Recipient
This call is being recorded for quality assurance. Good afternoon. Junk cars.
Caller
Yeah, I was calling to see how much I could get for one of my cars that's not running.
Recipient
What kind of car is it?
Caller
A 2015 honda sonata.
Recipient
Honda Sonata. Is the motor good? Does it run in drive or no?
Caller
So the motor is bad. They wanted like $3,400 to fix it or something and I just bought a new car. Well.
Recipient
And do you have the title for the vehicle by any chance?
Caller
I, I will. I do have the title. I have a title loan out on it but I've paid on it so long they pro. They said they'll just release the title to me. I just need to find like the best place to. That would give me the most for it. It just felt like. But I will have the title. Yes.
Recipient
So that car with the title, the most we Pay is like 500.
Caller
500. What do you pay without a title?
Recipient
Without the title, we pay like three.
Caller
And you'll come pick it up?
Recipient
And we come and pick it up. Correct.
Caller
Okay, I might. I. I'll see what. I don't know if it's even worth it what they're going to say, but I'll talk to them and then I'll call you back. Thank.
Recipient
Okay, you're welcome.
Caller
You.
13
(352) 782-9490
You answered
Fri Oct 166:47 pm1 min 50 sec
The customer called to sell a 2001 Ford Explorer with a V6 engine and clear title located in Altoona, Florida. The agent offered $300 but the customer received a higher competing offer of $375 elsewhere, so the agent suggested the customer go with the other company.
Recipient
This call is being recorded for quality assurance.
Caller
Start putting a padlock on that thing at night, that gate at night. You ain't wrong for it.
Recipient
Some cars are going to help you.
Caller
Yes, sir. I'm trying to. I got a. A Explorer. I'm trying to sell a sports track.
Recipient
What year is it?
Caller
A 2001.
Recipient
You have the title for it, by any chance?
Caller
Yeah. I got clear title. I got the key and everything. I got battery. It runs, you know.
Recipient
And where's the car located? What city?
Caller
In Altoona, Florida.
Recipient
Altoona. Okay. Is it a V8 or V6? V6. Yeah, it's a 4.0. Okay.
Caller
I think. I'm pretty sure it's a V8 or a V6.
Recipient
The most we found that one is 300.
Caller
What was that.
Recipient
The most that we pay on that one is 300.
Caller
Right now? Is that. Is 300.
Recipient
Yes, sir.
Caller
Okay? Damn. You can't give me four?
Recipient
That's the most we're paying right now, man.
Caller
Damn, man.
Recipient
Yeah, the prices. Yeah, price went down a little bit. If you want. If you want. And if you can hold up to, like, Monday and let's see if it changes over the weekend.
Caller
Because, I mean, the. The. The. The other place is gonna give me 3, 375.
Recipient
375.
Caller
But, I mean, I. Yeah, that's what they told me.
Recipient
But that's an offer, bro. You know, when they get there, they're going to tell you this and that and they're going to give you.
Caller
Well, no, they told me. They told me 400, but I took the rent. I told him I want to keep my rings and tires, though, because I owe on his rental to get back to the place I got them from. Well, they told me that. Oh, they give me 375.
Recipient
Yeah.
Caller
Yeah.
Recipient
Okay. Okay. Yeah, yeah. Try to go with them then, I guess, if you know.
Caller
Yeah. Well, I just. I was trying to get better off first. I'm trying to do, man.
Recipient
All right, brother. Thank you. Good luck.
Caller
Yeah, yeah.
Recipient
All right.
14
Yes A Vision
You answered
Fri Oct 166:59 pm1 min 21 sec
The customer called to inquire about selling a 2001 Chevy S10 truck located in Deltona. The agent asked qualifying questions about the title and location, then offered a flat rate of $300 for the vehicle, which the customer declined.
Recipient
This call is being recorded for quality assurance. John. Cars are going to help you.
Caller
Yes, I was calling because I have a 2001 Chevy S10 crew cab truck that I was hoping to sell.
Recipient
You have the title for.
Caller
And it runs good. I'm sorry.
Recipient
Do you have the title?
Caller
Yes, I do. I have the title right here in front of me.
Recipient
Okay. And where is the truck located? What city?
Caller
It's in Deltona.
Recipient
Deltona. Okay. See.
Caller
And I'm trying to see, you know, what you would offer me for it. Can someone check it out and everything? It runs really good.
Recipient
I mean, we buy for junk. The most we pay on that truck is 300.
Caller
Oh.
Recipient
Yeah.
Caller
Okay. Now, it has air conditioning and radio and a CD player and. Okay. All right, that's it. Thank you.
Recipient
Thank you.
15
(386) 473-5291
You answeredPickup booked
Sat Oct 243:20 pm4 min 57 sec
The customer wants to sell her 2012 Chevrolet Traverse and asked how much it would be worth. The agent offered $400 with the title or $300 without it, and arranged a cash pickup today around 1-2 PM after requesting a photo of her driver's license, the VIN, and her address by text.
Recipient
This call is being recorded for quality assurance.
Caller
Hi, how you doing? Hey, I'm coming. I need to see how much you can give me for the car.
Recipient
What's the year make a model?
Caller
It's 2012 Chevrolet.
Recipient
What kind of Chevrolet? You say what kind, but what kind of Chevrolet?
Caller
Let me see. Hold on. Give me one second. Let me check.
Recipient
Is it like a suv?
Caller
It's like an suv. Yeah.
Recipient
Okay, let me see. So Chevy 2012. Traverse. Okay. All right. Do you have the title for the car by any chance?
Caller
No, I cannot find it because I. I was cleaning and my. Can I find it, But I can go to the office and get it. But I don't know. It's closed today, so I don't know if you can do anything because I need. Say I need space on my yarn because it's coming to the new one. Tr a mobile home in the back. In my car, in my house. I want to put on like a mobile home in the back.
Recipient
Gotcha.
Caller
So they come in and I need more space.
Recipient
Okay. All right, let me see. So for this car, if. If you have the title, we pay 400. And if you don't have it, we paid 300.
Caller
300.
Recipient
Like about 100 books difference. Yeah, 300 without the time.
Caller
It's only the different.
Recipient
Yeah, it's 100 bucks.
Caller
The only the difference. $100 different.
Recipient
Yeah, it's fine. Yeah.
Caller
And you can pick it up today.
Recipient
Yeah, we can pick it up today.
Caller
Okay, then how it work? This is my first time do this distance.
Recipient
So we come out.
Caller
I sign in with paper with you guys.
Recipient
Yeah, we come out. We need to take a picture of your license. The car's under your name.
Caller
Huh?
Recipient
We take a picture of your license, and that's pretty much it. We pay you the cash and we take the car.
Caller
Okay. Okay, you can do today.
Recipient
Yeah, we can do it today.
Caller
Okay. I live in Deltona. I don't know. It's too far away from you guys.
Recipient
Yeah, no, we're also in Deltona. We just got to pick up a couple cars today, but I could probably come sometime between, like, one and two around there.
Caller
The car, they can turn on. The car can turn on, but they cannot write too much because something's leaking. I'm not sure what's going on.
Recipient
Gotcha. Yeah, it's no problem. We come and pick it up.
Caller
The car is car you can turn on. Everything's good shape. It's nothing disturbing, no accident, no nothing. Just the car.
Recipient
Yeah.
Caller
Has some problem leaking. I don't know. I don't have no time for that. And I got a car, so I don't use too much cord. That one.
Recipient
That's real quick. All right, I'm gonna send you a text. Can you text me a picture of the VIN number? And the address, please.
Caller
The vin number. Where is the vin number? Inside the car.
Recipient
Is on the driver door. If you open the door. It should be on the driver door there.
Caller
And the driver door. Oh.
Recipient
Yes, ma', am.
Caller
On the driver door or on the. On the front.
Recipient
In the front windshield. You could probably find it there, too. If you could see it, then you could take a picture of that one. But if not, the one on the door should be better. It's like on a sticker.
Caller
Okay.
Recipient
Yeah. I'm going to send you a text now. Okay.
Caller
Okay, thank you. Okay, bye.
Recipient
All right, thank you.
16
Secure Exit
You answered
Sun Oct 256:46 pm2 min 17 sec
The customer called to ask about having two or three old car shells removed, a 2000 Honda Civic and possibly a Del Sol or Integra that were bought for parts. The agent explained that the company only takes complete cars, not shells, and referred the caller to a local scrap yard that handles recycling.
Recipient
This call is being recorded for quality assurance.
Caller
Hold on a second. I don't know. You gotta figure it out.
Recipient
Some cars are going to help you.
Caller
Hi, yes, I was calling about my. I, I. My understanding is you pick up old cars.
Recipient
Yes.
Caller
Okay. And. Okay, yeah, so I have, like, some cars that I was. I bought for, like, parts, and at this point, I'm just not getting to what I need to do, so I'm trying to get those two cars removed. So how does that work?
Recipient
Where are they located? What city?
Caller
They're in Deltona.
Recipient
Okay. And what's a year? Make and model?
Caller
Oh, babe, do you know the year, make and model is of those cars? They're like one. Yeah, it's a 2000 Civic. It's a 2000 Honda Civic. And. And maybe a Del Sol.
Recipient
100 also. Okay.
Caller
Or Integra. Yeah. The thing is, we have a lot of cars, so, you know, it's, like, hard to keep track all that, but it's like. It's like a Civic, maybe an Integra and a Del Sol that we have to get rid of.
Recipient
Okay, gotcha. The, the cars, are they, like, do they have the motors and stuff or the missing parts or.
Caller
No, they're shells.
Recipient
Their shells? Okay, so their shells. We don't take shells. We only take, like, complete cars. The shells will be like the scrap yard. There's a place in the barrier. They do, like, scrap yard recycling.
Caller
And that's in D, Barry.
Recipient
Yes. Yeah. All right.
Caller
Okay. Okay. Okay, perfect. All right, thank you.
Recipient
Thank you. By.
17
Carole Burnette
You answered
Sun Oct 257:37 pm2 min 44 sec
The caller asked whether the company would take old cars, some without engines, that her tenants want to get rid of. The agent said it does not accept cars without engines but suggested a recycling yard in Deltona, American Salvage and Recycling, where the tenants could have the cars towed.
Recipient
This call is being recorded for quality assurance. Of course I can help you.
Caller
This is Allen. Hey, my name is Carol. I called you probably six weeks ago. I have tenants that have old cars they're trying to get rid of. Two of them, don't have engines. Two of them do. I think they got rid of two of them and I gave them your name. And I don't know if the lady called the right person or what and she said you wouldn't take them, but when I talked to you, you sounded like you were interested in them.
Recipient
Well, if they don't have no engines, then we don't take them.
Caller
Oh. You don't take them without engines.
Recipient
No, with our engines, we don't take them because the. The value of the car without an engine is not much. So when we end up taking the car to the junkyard, let's say they don't have the title stuff. It's like we don't really make nothing. And it's. It's a big. It's a big hassle for nothing, you know? So we. We just stopped, like, taking cars without motors. We just stopped doing that because it just. It's not. Yeah, it's not.
Caller
Okay. You're not the place then. That crushes them.
Recipient
No, no.
Caller
Okay. I must have the wrong person. I'm thinking of then. Okay.
Recipient
I mean, I. I remember talking to you, but were you talking about, like, your daughter that had cars or something, or. No.
Caller
Tenants.
Recipient
Tenants?
Caller
Yeah. Yeah.
Recipient
Are they in Deltona?
Caller
Yes.
Recipient
Okay. Yeah. The lady called me. She has two cars, but they have no motors. No. Until.
Caller
Right. Right.
Recipient
Yeah, yeah.
Caller
Do you know anybody who takes those?
Recipient
Yeah, there's a play. I told her there's a place in Dberry that crushes them. It's like a recycling place. But you. She has to take them there. So you have to call, hire a towing company, pick them up, take them there, and then, you know, go through the process.
Caller
Well, they've got a big trailer they put them on, so that would work for them.
Recipient
Yeah. If they got a big trailer, they could put them on, then they could put it on the trailer and take it right there to deberry. They'll take them.
Caller
Could you tell me the name of the place so I can tell her?
Recipient
Yeah. The name of the place is called American Salvage and Recycling or something like that.
Caller
Okay. Okay. Well, thank you. I appreciate that.
Recipient
Yeah. You're welcome, man. Have a good day, and good luck.
Caller
Thank you. You too. Bye. Bye.
18
Austin Midcap
You answered
Mon Oct 267:33 pm1 min 11 sec
The caller asked how much the company would pay for a 2006 Chevy Suburban that is missing its front seats, transmission, trunk piece, grille, and headlights. The agent explained that the company only buys complete vehicles and declined the offer.
Recipient
This call is being recorded for quality assurance?
Caller
They construction more than junk. I think cash return cars pick up, too. Hey, I got a question, y'. All. Y' all buy cars? Any condition, right?
Recipient
Yeah, pretty much.
Caller
So how much would you give me for a 2006 Chevy Suburban?
Recipient
Is the car complete? Has all the parts?
Caller
There's no front seats, there's no transmission, and there's no, like, the back. The trunk piece is gone, and the. The grill and everything is gone, and the headlights and stuff.
Recipient
Yeah. No, we don't buy something like that. We don't buy. It has to be complete.
Caller
Okay. You don't bother that. Okay. All right.
The other calls
Listed so the count above stays honest. These rang your number but were not people selling a car.